Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you’ll need the receipt or proof of purchase and your item must be:
– In the same condition as received
– Unworn or unused
– Include original tags and packaging
– Not be a digital product that has been accessed or used
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
PO BOX #174431, Tampa, FL 33688, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We currently only ship within the Continental United States. For more details about our shipping methods and delivery times, please see our Shipping Policy at redesignbybre.com/shipping-policy.
You can always contact us for any return questions at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
The following items cannot be returned:
– Digital products that have been accessed or used
– Custom or personalized items
– Personal care goods
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
